Seller Terms & Conditions

SELLER TERMS AND CONDITIONS

These Seller Terms & Conditions apply to everyone who sells on the Get Books Marketplace. If you are an author publishing a book, thesis, paper or journal through Get Books Publishing House or Academic Publishing, these Seller Terms apply to your listing once your work is published, alongside our Publishing Terms & Conditions. Those cover the publishing process itself: submission, formatting, ISBN/ISSN/DOI registration and royalties. Where the two overlap, each links to the other so they stay consistent.

1. What these Terms cover

These Seller Terms & Conditions ("Terms") are an agreement between you and Get Books (SMC-Private) Limited ("Get Books", "we", "us"). They explain how selling on the Get Books Marketplace (the "Platform") works for:

• Authors, artists and independent sellers
• Publishers, bookstores and vendors of books, stationery, accessories, arts and crafts, merchandise and office items
• Libraries, schools, NGOs and other registered non-profits
• Any other seller category we approve from time to time

By applying for a seller account, paying a platform fee, listing any product or fulfilling any order on the Platform, you agree to these Terms.

2. Key definitions

• Seller / You: any author, publisher, bookstore, brand, non-profit or vendor offering products on the Platform.
• Products: any items you list, including physical goods (books, stationery, accessories) and digital content (eBooks, PDFs, downloads).
• Book Condition: the grade of a physical book (New, Like New, Very Good, Good, Acceptable, or Rare and Collectable) as defined in our Book Condition Policy.
• Buyer: a customer who buys Products through the Platform.
• Order: a purchase of Products made by a Buyer.
• Delivered Order: an Order that has been delivered to the Buyer and has not been cancelled, refused or returned.
• Plan: the seller plan you choose (Beginner, Professional or Expert) in your seller category.
• Platform Fee: the yearly fee for your Plan.
• Commission: the percentage of the sale price we charge on each Delivered Order, set by the fulfilment method.
• Made on Demand (MOD): a fulfilment method in which each copy is printed or made only after the Buyer has paid online. MOD was previously called print on demand (POD).

3. Eligibility and your seller account

3.1. Age and authority. You must be 18 or older and legally able to enter a contract. If you sign up for a business or organisation, you confirm you are authorised to bind it.

3.2. Accurate information. You must give accurate personal, business, contact and bank details, and keep them up to date.

3.3. Verification. We may ask for identity documents (such as CNIC), bank details, business registration or tax documents (such as NTN) to meet legal and payment-partner requirements.

3.4. Non-profit plans. Non-profit plans are available only to registered non-profit organisations. You must provide legal documents proving your non-profit status before the plan is activated, and again on request.

3.5. Account security. You are responsible for all activity under your account. Keep your login details safe and tell us at once if you suspect misuse.

4. Plans and platform fee

4.1. Seller categories. We offer plans for three seller categories: (a) authors, artists and independent sellers; (b) publishers, bookstores and vendors; and (c) registered non-profits. Each has Beginner, Professional and Expert plans. Current prices and what each plan includes are shown on our Seller Center page.

4.2. Billing. The Platform Fee is billed yearly in advance. Monthly figures on our pages are shown for comparison only. Your plan starts once payment is received and your account is approved.

4.3. What the fee covers. The Platform Fee pays for your storefront and the marketing services included in your Plan, such as SEO for your product and seller pages, homepage and shop features, newsletter features, email campaigns, Meta (Facebook and Instagram) promotion, guest blog publishing and access to Get Books book clubs and forums. The exact services and how long they run depend on your Plan.

4.4. 90-day money-back guarantee. If you are not satisfied, you may cancel within 90 days of your plan start date and we will refund the Platform Fee in full. Refunds are made to the original payment method or your registered bank account. The guarantee covers the Platform Fee only, not Commission on Orders already delivered.

4.5. Renewal and cancellation. At the end of each year we will send you a renewal invoice. If you do not renew, your listings are hidden from the Platform until you do. After the 90-day guarantee period, the Platform Fee for the current year is not refundable, except where these Terms or the law require it.

4.6. Changing plans. You may upgrade at any time by paying the difference for the rest of your plan year. Downgrades take effect at your next renewal.

4.7. Price changes. We may change plan prices for future plan years. Your price will not change during a plan year you have already paid for, and we will tell you of any change before your renewal.

5. Marketplace role

5.1. Get Books is a marketplace. We provide the Platform, product discovery, marketing, checkout, payment collection and, where you choose it, fulfilment services.

5.2. You are the seller of record. Unless a written agreement says otherwise, you are responsible for:

• Product authenticity, quality and legality
• Accurate descriptions and pricing
• Fulfilment and delivery when you ship orders yourself
• Handling returns and refunds as these Terms and the law require

5.3. Your contract is with the Buyer. A purchase creates a transaction between the Buyer and you, with Get Books acting as the marketplace facilitator.

6. Listings and quality standards

6.1. Be accurate and honest. Listings must not be misleading. Title, author, edition, images, condition, dimensions, materials, language and what is included must match what the Buyer receives.

6.2. Grade every book. Every physical book you list must carry a Book Condition grade under our Book Condition Policy. Books that fall under "Unacceptable" in that policy may not be listed. If a Buyer receives a book in a lower condition than listed, the Buyer is entitled to a full refund or exchange, and the cost is deducted from your payouts.

6.3. Listing support. While self-service seller tools are being completed, our team creates and updates listings for you from the information you provide. You remain responsible for checking that the information is correct and telling us promptly of any change.

6.4. Keep listings current. Tell us when a product changes (new edition, new price, different packaging) or goes out of stock.

6.5. Quality. Products that are repeatedly defective, misleading or of poor quality may be removed to protect Buyers and the marketplace.

7. Fulfilment methods and commission

You choose a fulfilment method for each product. Commission is charged only on Delivered Orders. Cancelled, refused and returned Orders are not charged Commission.

7.1. Self-ship. You must keep your stock in good condition, pack Orders properly and have them ready for courier collection within the handling time we agree with you. You may also ship through your own printer or partner (drop shipping) if they meet the same standards.

7.2. Warehouse. Stock you send us remains your property. We will store it with reasonable care and give you a stock count on request. If you end your plan or do not renew, you must arrange collection of remaining stock within 30 days, at your cost. We are not responsible for loss or damage caused by events beyond our reasonable control.

7.3. Delivery charges. Delivery charges shown at checkout are paid by the Buyer, unless a promotion states otherwise.

7.4. International shipping. International shipping (with DHL) is coming soon. Until it launches, Orders are delivered within Pakistan only. When it launches, you will be responsible for any information needed for customs paperwork.

8. Made on Demand (MOD) products

8.1. How it works. MOD products are printed or made only after an Order is placed and paid online. They are not held in stock.

8.2. Online payment only. Cash on delivery is not available for MOD Orders. Because each copy has a real production cost that cannot be recovered, MOD Orders go into production only after payment is confirmed.

8.3. Your files. You must supply print-ready files (interior and cover) that meet our specifications. We may ask you to correct files before a product goes live. Minor variations in colour, paper, finish, binding or trim size may occur as part of the production process.

8.4. Pricing. You set the sale price, and it must already include the print cost. The sale price is then split 22% to Get Books and 78% to you. For example, on a sale price of Rs 1,500, Get Books keeps Rs 330 and you receive Rs 1,170. We may set a minimum sale price for a MOD product so that it covers its print cost, and we will tell you if your price is below it.

8.5. Your responsibility for content. You remain solely responsible for owning or licensing all text, artwork, images and designs used in MOD products, and for making sure they comply with copyright, trademark and consumer protection laws.

8.6. Eligibility. MOD is available only to sellers with an active paid plan.

8.7. Publishing House authors. Authors publishing through Get Books Publishing House or Academic Publishing should also read our Publishing Terms & Conditions, including the legal deposit requirement for newly published physical books.

9. Digital products

9.1. Digital files must match the listing description, open and work correctly, and contain no malware or harmful code.

9.2. Cash on delivery is not available for digital-only Orders. Digital content is delivered only after payment is confirmed.

10. Pricing and currency

10.1. You set your own prices, subject to these Terms and any minimum price for MOD products.

10.2. Prices are shown in Pakistani Rupees. When international sales launch, prices may also be shown in other currencies. Exchange rates and bank fees may then affect the amount settled.

10.3. Price manipulation, such as inflating a price to show a false discount, is not allowed.

11. Payments and payouts

11.1. Payment collection. We collect payment from Buyers on your behalf, online or by cash on delivery where available.

11.2. Deductions. Before paying you, we deduct the Commission for each Delivered Order and any refunds, returns or chargebacks related to your Orders.

11.3. Choose your payout schedule. You choose how often you are paid (for example weekly, every two weeks or monthly) when you join, and you may change it by writing to seller support. Each payout includes the Delivered Orders that have cleared by that date.

11.4. When orders clear. Orders paid online clear once they are delivered. Cash-on-delivery Orders clear 20 days after delivery, to allow for the courier to remit the cash and for any return. We are working on faster cash-on-delivery payouts and will update these Terms when they are available.

11.5. Minimum payout. The minimum payout is Rs 3,000. If your cleared balance is below Rs 3,000 on a payout date, it is carried over to your next payout.

11.6. Sales reports. We send you a sales report with each payout, showing your Delivered Orders, returns, the Commission and the amount paid to you. A live seller dashboard showing your orders, stock and payouts is coming soon. Until it launches, sales reports are prepared and sent by our team.

11.7. Holds. We may hold or deduct a payout, in whole or in part, for refunds and returns, chargebacks and payment disputes, fraud investigations or legal compliance checks. We will tell you the reason for any hold.

12. Returns, refunds and chargebacks

12.1. Physical books. Returns and exchanges of physical books follow our Returns, Refunds & Exchange Policy and Book Condition Policy. In short:

• Returns depend on the condition of the book, not on how long ago it was bought.
• If a book arrives damaged, defective, wrong or in a lower condition than listed, the Buyer receives a full refund or exchange.
• Otherwise, the refund or exchange credit is the price paid less the depreciation percentage set out in the Returns policy, based on the condition in which the book was bought and returned. Books approved on inspection as returned in the same condition may be credited or refunded in full, case by case.
• Books returned in Unacceptable condition are not refunded. With the Buyer's consent, they may be passed on for reuse or recycling, so that no book goes to landfill.

12.2. Made on Demand books. Because MOD books are printed for each Buyer, they are returnable only if they arrive damaged, have a printing defect (such as missing pages, unreadable print or a broken binding), or are materially different from their description. Where the defect is caused by our production, we bear the cost. Where it is caused by incorrect files or product details you supplied, you bear the cost.

12.3. All other products. Sales of stationery, accessories, arts and crafts, merchandise, office items and all products other than physical books are final, and these products cannot be returned or exchanged, except where an item arrives damaged, defective or different from its description, or where the law requires a refund.

12.4. Digital products. Digital products are not refundable once downloaded or accessed, unless they are defective or misleading or the law requires a refund.

12.5. Effect on your payouts. When an Order is refunded in full, no Commission is charged on it and the refund is deducted from your payouts. When a refund is reduced by depreciation, Commission applies only to the amount you keep. Returned books go back to your stock (or our warehouse, if you use it), graded in the condition in which they were returned. Where a refund is due to your error, a wrongly graded book or a defective product you supplied, the full refund is deducted from your payouts.

12.6. Chargebacks. If a Buyer disputes a payment through their bank or payment provider, the disputed amount and related fees may be deducted from your payouts while the dispute is open.

12.7. Consumer rights. Nothing in these Terms limits a Buyer's rights under applicable consumer protection law.

13. Marketing services and permission

13.1. Marketing included in your plan. Depending on your Plan, we will feature your products on our homepage, shop and physical store, in our monthly newsletter, in email campaigns and in our Meta (Facebook and Instagram) catalogue ads and campaigns. Schedules, placements and creative are decided by Get Books. We do not guarantee any number of sales, views or clicks.

13.2. Your subscriber list. If you share your own list of email subscribers with us at onboarding, you confirm that every person on it has agreed to receive emails from you. We will use the list only to send emails on your behalf as part of your Plan, will not sell it or use it for anything else, and will delete it at your request or when your plan ends.

13.3. Permission to use your materials. You allow us to use your name, store name, logo, author photo, book covers and product descriptions to display your listings and to promote your products and the Platform on our website, emails, social media and ads. You may ask us to stop using specific materials where feasible.

13.4. Community spaces. Book clubs on WhatsApp, Instagram and our forums, and the Readers & Writers Lounges, are free for sellers and readers. Our community rules apply in those spaces.

14. Prohibited items and activity

You must not list or sell:

• Counterfeit, pirated or plagiarised content
• Stolen goods
• Products that infringe anyone's intellectual property rights
• Products that are illegal in Pakistan or restricted by our payment or courier partners
• Malware, harmful files or deceptive downloads

We may remove prohibited listings and suspend accounts without notice to protect Buyers and to meet legal and partner requirements.

15. Intellectual property

15.1. You keep ownership. You own your content and brand. Listing on the Platform does not transfer ownership to us.

15.2. You must have the rights. You confirm you have all rights needed for the text, cover art, illustrations, images, trademarks and designs used in your products and listings.

15.3. Licence to operate the marketplace. You grant Get Books a non-exclusive, royalty-free licence to host, display, reproduce, market and distribute your listings and content (including printing MOD products) only for operating and promoting the Platform. This licence ends when your listings are removed, except for marketing materials already published and Orders already placed.

15.4. Complaints and takedowns. If we receive a valid complaint, we may remove or disable the listing and ask you for information. Repeated infringement may lead to suspension. Copyright in Pakistan is governed by the Copyright Ordinance, 1962 (as amended).

16. Taxes and compliance

16.1. You are responsible for your income tax, sales tax and any other taxes that apply to you.

16.2. Where the law requires us or our payment partners to withhold tax or report transactions, we will do so and show it on your sales report.

16.3. You must meet any registration requirements that apply to online sellers in Pakistan, including those of the Federal Board of Revenue.

16.4. Electronic agreements and records, including your acceptance of these Terms and online signature of quotations, are valid under Pakistan's Electronic Transactions Ordinance, 2002.

17. Seller conduct and service standards

17.1. Be responsive. Answer our team and Buyers' questions within a reasonable time.

17.2. No abuse. Harassment, scams or manipulation of Buyers, staff or other sellers is not allowed. Fake reviews, or contacting Buyers to complete a sale outside the Platform, are not allowed.

17.3. Performance. Repeated late shipping, frequent complaints or poor service may lead to limits on your listings or suspension.

18. Privacy and data

18.1. We collect and use the data needed to run the marketplace: orders, payouts, fraud prevention, marketing and support.

18.2. You may receive Buyer details only to fulfil Orders. You must not use them for any other purpose.

18.3. We do not sell personal data. We follow applicable Pakistani law, including the Prevention of Electronic Crimes Act, 2016.

19. Suspension and termination

19.1. You may close your account at any time by writing to seller-support@getbooks.com.pk. The money-back guarantee in section 4.4 applies if you close within 90 days.

19.2. We may suspend or close your account if you sell prohibited items, repeatedly infringe intellectual property rights, commit fraud or harmful conduct, repeatedly fail service standards, or breach these Terms. If we close your account for a breach, the Platform Fee is not refunded.

19.3. On closure, we will pay what we owe you for Delivered Orders, less any amounts needed for refunds, chargebacks or legal compliance.

20. Warranties and indemnity

20.1. You promise that your products and listings comply with these Terms and applicable law.

20.2. If Get Books faces claims because you breached these Terms (for example, intellectual property infringement, counterfeit goods or illegal products), you agree to cover the reasonable losses and costs arising from that breach.

21. Limitation of liability

To the extent allowed by law:

• Get Books is not liable for indirect or consequential losses, such as lost profits.
• We are not responsible for delays caused by couriers, customs, banks or events beyond our reasonable control.
• We do not guarantee that piracy can be fully prevented, but we act on valid complaints.
• Our total liability to you in any plan year is limited to the Platform Fee you paid for that year plus any amounts we owe you for Delivered Orders.

22. Governing law and disputes

22.1. These Terms are governed by the laws of Pakistan.

22.2. We encourage you to raise any issue with our seller support team first, and we will try to resolve it in good faith. If it cannot be resolved within 30 days, either party may take it to the courts of Islamabad.

23. Changes to these Terms

We may update these Terms as the law and the Platform change. We will post the updated date at the top of this page and tell active sellers by email of any material change. Continued use of the Platform after a change takes effect means you accept the updated Terms.

24. Contact

Get Books (SMC-Private) Limited Seller support: Email: seller-support@getbooks.com.pk · WhatsApp: 0347 8890026

Registered office: 502 B, 5th Floor, Evacuee Trust Complex, adjacent to Marriott Hotel, Sector F-5/1, Islamabad

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